Our retail clients and businesses with minimal or no in-house IT resources find it economical and efficient to outsource the administration of their IT infrastructure to IRMCS. This service is known as Infrastructure as a service (IAAS).
IRMCS IT service team provides a one-stop solution for your IT needs, from IT procurement, project implementation to technical support. Our team provides expert advice and support on your office network infrastructure requirements and resources to ensure your entire IT infrastructure brings optimal benefit to your business.
The key advantages of our services include:
- Comprehensive IT Support
We offer complete support for every aspect of your company’s IT infrastructure. We take care of all backend systems including your servers and network devices, server hosting in our data center and managing full range of end-user requests.
- Fast Response Time
Leveraging a combination of onsite and remote access, IRMCS tailors its service to match each specific need. This optimizes our response time for simple issues by reducing travelling time, thus ensuring the quickest action for your IT requests.
- 24/7 Remote Monitoring and Management (RMM)
Included as part of our Managed Services package, RMM is designed to alert our team members to potential problems before they affect your business. This proactive approach allows us to take the necessary steps to ensure your environment and systems remain highly available at all times.
- Regular Reports
As part of our service, you can choose to receive a weekly or monthly executive site summary report detailing the status and availability of your system, as well as the work performed and the response times.
- Unlimited Service Calls
For a fixed monthly fee, we offer unlimited service calls which cover administration and support of your systems and ensuring that all your IT components are operating effectively.
We recognize that an effective IT system is critical to a smooth business operation. As such, our implementation is designed to be quick and secure, without any down time. It includes:
- Commencement of management and monitoring of your IT systems.
- Installation of Onsite Manager. This software monitors your IT network and channels all IT-related data to us for assessment.
- Review of your IT systems. We conduct an extensive review of your IT system and make recommendations to increase performance and reliability, where required.
IT SERVICES SUMMARY:
Contact us for more information.